Our team of artistic professionals at ARTEEZE perpetually strives for excellence in our services for you, your family and your pets especially at the comfort and leisure of your home. We are always available, ON DEMAND, for our comprehensive hair and beauty services. Don’t forget, our team of professional artists are fully vaccinated and ready to serve you and your needs, ON DEMAND!
WELCOME TO ARTEEZE BY STYLE BRIGADE LIMITED (‘THE COMPANY’)
THESE ARE THE TERMS AND CONDITIONS ON WHICH WE SUPPLY TO YOU SERVICES AND DIGITAL CONTENT AVAILABLE ON OUR PLATFORM (AS DEFINED BELOW).
WE ALSO RECOMMEND THAT YOU PRINT A COPY FOR YOUR REFERENCE.
Last updated: 26th November, 2020
Arteeze by Style Brigade Limited (‘the Company’) is committed to protecting and respecting your privacy.
We may collect and process the following data about you:
1.1. Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you:
1.2. The information you give us may include your name, address, e-mail address and phone number, transaction information (including, but not limited to, credit card details), personal profile information or other relevant information or correspondence.
1.3. We only retain personal data for so long as it is necessary. We may archive data, however this will only be for as long as the purpose for which it was retained requires.
1.4. With regarded to each of your visits to our site we may automatically collect details of your visits to our site and the information that you browse or access.
2.2. We use the following cookies:
2.3. Our website uses Google analytics, a web traffic analysis service provided by Google Inc. Please refer to www.google.com/policies/privacy/partners to find out more about how Google uses data when you use our site and how to control the information sent to Google.
2.4. You can block cookies by activating the relevant settings on your browser that allows you to refuse the setting of all or some cookies. However, please note that this may affect your browsing experience on our site (i.e. some information may not be able to be viewed).
2.5. You can also prevent Google’s collection and processing of data by using the Google Ad Settings page or downloading and installing their browser plug-in.
3.1. We may use information held about you in the following ways:
3.2. If you are an existing customer, we will only contact you by electronic means (e-mail, telephone or SMS or e-newsletter) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. You may choose not to receive direct marketing or promotional material by letting us know via our email or contact page.
3.3. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means. You may choose not to receive direct marketing or promotional material by letting us know via our email or contact page.
4.1. We will use information we collect about you:
4.2. We may combine information we collect from other sources with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
5.1. We may share your information with selected third parties including:
5.2. We may disclose your personal information to third parties:
6.1. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
6.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7.2. Under the Hong Kong Personal Data (Privacy) Ordinance (Ordinance), individuals have the right:
7.3. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at our Contact Email Address.
7.4. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8.1. You have the right to access information held about you. Your right of access can be exercised in accordance with the Ordinance. Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.
Last updated 30th November, 2020.
Can I cancel my appointment?
We understand that your plans may change. You can cancel your appointment at no charge up to 24 hours before your appointment.
If you choose to cancel later than 24 hours of your appointment start time you will be charged 100% of the service price, even if you cancel it.
We aim to please. We understand you may have unforeseen circumstances; however, we must enforce this policy with cancellation to ensure our stylists have ample preparation and travel time to ensure the needs of all of our clients.
Can I change my booking?
Yes, you can make changes to your booking free of charge up to 24 hours before your appointment. You simply cancel the existing appointment and rebook entering your preferred slot.
Please contact us if you need to make changes within 24 hours of your appointment start time. Please note that any changes made within 24 hours of your appointment start time will be subject to the full charge of the service if the stylist or salon cannot accommodate your request.
How far in advance can I make my booking?
You can book up to one year in advance for any stylist/salon appointments.
When is the latest I can book my appointment last minute and still reserve a service?
All the appointments should be made at least 6 hours in advance. We're ON DEMAND and our stylists are always on the go!
How long will it take for my appointment to be confirmed?
All salon appointments (booked through the salon section or the stylist section) will be confirmed within an hour.
You will receive an email confirmation once your appointment has been confirmed.
Are there any additional costs at the salon/spa?
There are no additional charges for any services booked through ARTEEZE either with the stylist or at a salon/spa.
A charge may apply if you request additional services from the stylist/salon DURING your appointment. Please make your payment for those additional services directly to the stylist or salon.
Please note tips are not included in any bookings made through ARTEEZE.
How do I use discount codes?
Make sure to add your Birthday when you sign up!
When you check out, there is a field to enter the discount code. Once entered, the discount will be deducted from the original price of your service.
Are tips included?
Please note tips are NOT included in any bookings made through ARTEEZE.
How do I leave ratings & reviews?
Please send us an email and our team will reply to follow up with your suggestions! We want to know about your experience and appreciate your feedback to further improve our services!
How do I contact you?
If you need to get in touch with us, there are several options
1. You can use the contact form on the homepage of the ARTEEZE website. www.arteeze.co
2. You can email us at firstname.lastname@example.org
3. You can call us at: 60451564 (English),
60452118 (Cantonese & Mandarin)
What happens if I am running late?
We understand that there are times when you may be held up! However, we do request that if you are running late, please contact us at 60451564 (English), 60452118 (Cantonese, & Mandarin) or the salon (ONLY if it is a salon appointment).
If you are more than 15 minutes late and the stylist/salon can no longer accommodate you, the full service price for your appointment will automatically be charged with no refunds. This is our policy.
When will I be charged for my appointment?
ARTEEZE will take your credit card details when you make a booking request. Your card will ONLY be charged once the stylist or salon has confirmed your appointment.
How long are the appointments?
The length of appointments will depend on the service you have chosen. For stylist appointments, the duration will be given when you select your service. For salon appointments, the duration will be given when you choose the grade of stylist. We kindly ask our clients to reserve and expect at least an hour for most services.
What do I do if I have specific requirements/concerns/allergies?
If you have any specific requirements for your appointment, we ask you to fill in the “contact us” form and leave a message. This way, the stylist or salon will be able to view your specific requests and prepare prior for your appointment.
How do I make a complaint if I am not happy with my appointment?
If you have any complaints about your appointment, please inform us immediately. We will try our best to resolve the situation.
What happens if the stylist or salon cancels my appointment?
For any reason, if the stylist or salon cancels your appointment and unable to accommodate your confirmed time, you will not be charged.
How do you find your stylists?
We pride ourselves in hand-selecting the ARTEEZE team. Each stylist is highly experienced, diverse, tri-lingual and efficient.
How much physical space will I need at my chosen location?
We recommend a small worktop for our tools, comfortable chair for you, and at least one electric socket in close physical proximity. We are extremely flexible and will work with your space!
How do I prepare for my appointment?
For all hair services, we do request that your wash your hair on the day of your appointment as the stylist will need to work with damp hair. If this is not possible, please let the stylist know by leaving a comment when you review your booking details.
For makeup services, please cleanse your skin and remove any existing makeup. We are always ready work with a blank canvas.
Will I need any special equipment for my appointment?
We only kindly request a worktop space, an electrical socket in close physical proximity and a comfortable for you! We also welcome a mirror if you have one. There are no other special equipment requests as our stylist will come equipped for your appointment.
Will I be able to speak to my stylist before the appointment?
We do ask our stylists to contact you 24 hours before your appointment; however, if they are unable to and you have any concerns, please contact the ARTEEZE team and we will be happy to assist your needs.
What products will the stylists use?
Our stylists will choose the best products for the requested appointment, of course. If you have a specific product on hand you would like to use, please let our stylist know he or she arrives. If you have any concerns, feel free to contact us!
Do I get to choose my Stylist?
Yes, absolutely! Each of our stylists have his or her profile on the website.
Are there extra costs for these appointments?
A basic $120 HKD transportation fee will be added for all on-site mobile services.